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Managing Financial Services Call Centers

Toolkit for Execution

Publication Date   December 2005
Publisher   Cutting Edge Information
Product Type   Strategic Report
Pages   135
ISBN Number   not applicable
Product Code   CUT008
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Price £755.00

approximately: $1,495 | €960

Summary


Most companies are aware that succession planning is important and that companies that manage succession will have an advantage.

Research Update:

Succession Planning: Toolkit for Execution contains 60+ pages of real succession planning materials, including:

  • Succession Plan Forms
  • Leadership Development Plans
  • Career Path Templates
  • HR Planning Guidelines
  • Employee Profile & Evaluation Forms

Many companies also believe that this success is driven by a magic formula of plan-building and corporate culture. Succession Planning: Toolkit for Execution explodes that myth by showing exactly how excellent succession planners design and execute their plans to build real leadership.

Our report goes beyond the basics to show you and your organization how real companies execute their succession plans with precision - striving to develop a pool of leaders rather than a queue for each job. Stories on the negative effects of poor leadership fill the media - our report gives you the chance to avoid these mishaps and, even better, find true leaders to strengthen your organization's reputation and its bottom line.

You will learn the succession plan design and execution secrets of the world's top companies. Learn how one of the best-known companies in the world became the recognized leader in succession planning. Learn how three world-class CEOs ensured smooth transitions after their departures - and adapt their practices to your company. Learn 15 proven arguments you can use to convince your organization to spend more time and resources on succession planning.

Succession Planning: Tools for Execution shows your organization how real companies use succession planning to improve reputations and bottom lines. Your team will learn from these companies - successes- and their mistakes- to develop its own succession planning systems. Benefits of the report include:

Strategy: If you are looking to build your succession plan, you will find the information you need to get started, design the plan, and put it into place. Our practices are detailed enough to implement immediately and are backed up with key metrics.

Support: Our repor t gives you support for your ideas and helps you prepare for meetings, presentations and strategy discussions with key executives. Real-world examples show how great companies such as GE, Pfizer and Motorola developed their reputations for succession planning excellence. Set your strategic direction with fully implementable action items.

Success: Our reports are ready to use from the moment you get them. Skim the introductions to the chapters and subsections to get a quick understanding of key succession planning concepts. Then read the practices to get the detail you need to build and implement your own plan. Finally, we have included 11 sets of real succession planning materials to show you how other companies approach this critical process.

Profiled Companies

  • AstraZeneca
  • Pfizer
  • General Electric
  • Emerson Electric
  • Dow Chemical
  • Motorola
  • Hewlett-Packard
  • Xerox
  • IBM
  • AT & T
  • Boeing
  • Southwest Airlines
  • UPS
  • Textron
  • McDonald's
  • Tennessee Valley Authority
  • Los Alamos National Lab
  • US General Accounting Office
  • Building-Material Manufacturer
  • Insurance Company
  • Packaged Goods Company
  • IT Company
  • Chemicals Manufacturer
  • Bank of America
  • Prudential Insurance
  • Viant
  • Capital One
  • American Express
  • PepsiCo
  • Campbell Soup
  • Ben &Jerry's
  • Home Depot
  • Cleveland-Cliffs
  • Life Sciences Industry
  • Construction Industry
  • United Technologies
  • DoubleClick
  • Flint Ink
  • Anheuser-Busch
  • Financial Services Company
  • Transportation Company
  • Hardware Company
  • Electronics Company
  • Natural Resources Company

Content


  • Executive Summary
  • Building The Succession Plan
    • Build An Excellent Succession Plan Or Refine Your Current One Using The Practices Of The Worlds Best
    • Succession Planners.
    • Set Corporate Succession Priorities
    • Align Your Succession Plan With Corporate Values And Strategy. Learn How Your Plan Will Support Your
    • Leadership Development And Mentoring Programs, Drive Diversity Goals, And Strengthen Rewards And
    • Recognition.
    • Identify Key Competencies
    • Competency Models For Key Positions Are The Backbone Of Any Succession Planning Initiative. This Section
    • Reviews How Top Companies Identify And Communicate Key Competencies And Design Tools To Complement
    • Their Models.
    • Design The Succession Plan
    • The Practices In This Section Will Help You Design And Write A Detailed Succession Plan. Uncover Methods
    • Companies Use To Create A Balanced Succession Planning Design Team And Read About The Extraordinary
    • Detail And Precision In The Best Plans.
  • Implementing The Succession Plan
    • Successful Implementation Creates Buy-In And A Sense Of Responsibility Throughout The Organization.
    • Implementation Is Critical, And It Is Where Most Companies Falter.
    • Review Corporate Bench Strength
    • This Section Shows How Top Companies Review Their Bench Strengths By Assigning Responsibility, Designing
    • Employee Ranking Systems, Creating 360-Degree Performance Evaluations, And Building Monitoring And
    • Measurement Tools.
    • Roll Out Employee Development And Succession Planning
    • Rolling Out Employee Development And Succession Planning Systems Is Critical. Keys To Success Include
    • Identifying Plan-Deployment Communication Needs, Identifying Rollout Transitions, And Developing Support
    • Systems To Guide Implementation.
  • Measuring And Improving The Succession Plan
    • No Succession Planning System Is Complete Without Provisions For Measuring The Performance Of The Plan And
    • Making Continuous Improvements.
    • Measure Succession Plan Results
    • The Section Reveals Key Measurements Companies Use To Track Succession Planning Triumphs And Failures.
    • Begin Continuous Improvement
    • This Section Shows How To Drive Continuous Improvement In Your Succession Plan Using Measurement Data
    • And Employee Feedback.
  • Succession Plan Samples
    • Sixty-Five Pages From 11 Actual Succession Plans And Leadership Development Plans In Place At Top Companies. Build or compare your own plan using real-world examples.