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Managed IT Services Market Outlook, The

Key growth and market opportunities by sector and country

Publication Date   February 2006
Publisher   Business Insights
Product Type   Report
Pages   123
ISBN Number   not applicable
Product Code   RBI078
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Price £1,495.00

approximately: $2,793 | €1,896

Summary


Managed services simplify IT operations and reduce investment by delivering systems and applications as an externally administered service. They provide organizations with predictable monthly costs, access to best-of-breed IT and the latest applications - all without the costly and pain-staking need to overhaul IT systems regularly. Managed services also provide 24x7 IT administration services, allowing IT personnel to focus on strategic issues. The Managed IT Services Market Outlook: Key growth and market opportunities by sector and country report examines and forecasts the opportunities for managed services providers, equipment vendors, systems integrators, and network operators in delivering managed and hosted IT services through to 2008. The report breaks down these opportunities and provides comprehensive analysis of the key drivers and inhibitors by service provided, region and vertical.

Content


  • Executive Summary
    • An Introduction To It Managed Services
    • Managed And Hosted Contact Center Services
    • Managed Security Services
    • Managed Mobile Services
    • Managed And Hosted Contact Center Services
  • Chapter 1 Introduction
    • Summary
    • Introduction
    • What Are Managed It Services?
    • End-User Benefits
    • Predictable Costs
    • Reduced Overall Costs
    • Access To Best-Of-Breed Technology Without Capital Investment
    • USAge-Based Pricing
    • Access To New Applications
    • Other Benefits
  • Chapter 2 Managed And Hosted Contact Center Services
    • Summary
    • Introduction
    • What Are Managed And Hosted Contact Center Services?
    • Drivers & Inhibitors
    • Market Drivers
    • End-Users Benefits
    • Service Provider Benefits
    • Vendor Benefits
    • Market Inhibitors
    • Demand Side
    • Supply Side
    • Market Context
    • Products And Pricing
    • Market Sizing And Opportunity
    • By Application
    • By Region
    • Hosted Contact Centers
    • By Region
    • Conclusions
    • Traditional Network Services
    • Hosted Contact Centers
  • Chapter 3 Managed Security Services
    • Summary
    • Introduction
    • Drivers & Inhibitors
    • Market Drivers
    • Market Inhibitors
    • Trust Is Key
    • Lack Of Clarity With Regard To Cost Benefits
    • Legal Concerns
    • Perceived Lack Of Control Over Core Functions
    • Internal Politics Resulting From Move To Converged Networks
    • Limited/Bad Experience Of Outsourcing
    • Market Sizing And Opportunity
    • By Region
    • North America
    • Europe
    • By Vertical
    • By Service
    • Managed Firewall Services
    • Security Monitoring Services
    • Managed Vulnerability Scanning
    • Managed Email Filtering And Anti-Virus Services
    • Managed Authentication Services
    • Managed Ssl Vpn Services
    • Mssp Response And Threat Analysis Services
    • Conclusions
    • Business Process Impact
    • Building In-House Socs
    • Regulations And Legislation
    • 'Follow The Sun'
  • Chapter 4 Managed Mobile Services
    • Summary
    • Introduction
    • Managed Mobile Service Components
    • Network Coverage
    • Operators And Airtime Management
    • Ongoing Management
    • The Managed Mobile Services Value Proposition
    • Drivers And Inhibitors
    • Market Drivers
    • More Complex Mobile Solutions
    • Devices Operating Outside The Firewall
    • More Advanced Mobile And Wireless Networks
    • Optimizing The Productivity Of Mobile Workers
    • Increased Business Process Complexity
    • Lack Of A Defined Mobile Strategy
    • Cost Savings
    • Market Inhibitors
    • Market Immaturity
    • Perceived Costs
    • Fear Of A Security Breach
    • Technology Choice
    • Technology Issues
    • Market Sizing And Opportunities
    • By Region
    • North America
    • Europe
    • Asia Pacific
    • By Component
    • By Hosting Model
    • By Size Band
    • By Vertical
    • Conclusions
    • Successful Services Provider Characteristics
    • A Network-Agnostic Approach
    • Educational Qualities
    • Business Process Understanding And Readjustment
    • Effective Partnerships
    • On Demand/Hosted Solutions
    • Global Service Delivery
    • Ongoing Application Roll Out
    • Track The Potential Of New Technologies
    • Demonstrate Ongoing Returns
    • The Importance Of Return On Investment
    • Developing Roi Strategies
    • Scenarios Best Suited For Roi
    • Post Implementations
  • Chapter 5 Managed Network Services: A European Focus
    • Summary
    • Introduction
    • What Are Managed Network Services?
    • Drivers & Inhibitors
    • Market Drivers
    • Increased Network Reliability And Efficiency
    • Improved Control Over Costs
    • Enabling Companies To Focus On Their Core Business Priorities
    • Providing Expertise To Deal With Increasing Technology Complexity
    • Increasing Prevalence Of Ip-Based Networks
    • Sharing The Risk
    • Providing Better Business Continuity
    • Market Inhibitors
    • Trust Is Key
    • Lack Of Clarity With Regard To Cost Benefits
    • Legal Concerns
    • Perceived Lack Of Control Over Core Functions
    • Internal Politics Resulting From Move To Converged Networks
    • Limited/Bad Experience Of Outsourcing
    • Market Sizing And Opportunity
    • By Country
    • By Vertical
    • Conclusions
    • Index
  • List Of Figures
    • Figure 2.1: Typical Contact Center Spending By Type In Western Europe
    • Figure 2.2: Global Hosted And Managed Contact Center Services Spending By Application Type, 2004- 2008
    • Figure 2.3: Global Hosted And Managed Contact Center Services Spending By Geography, 2004 - 2008
    • Figure 2.4: Global Hosted Aps, 2004 - 2008
    • Figure 2.5: Global Hosted Contact Center Penetration By Geography
    • Figure 3.6: Security Information Management Solution Drivers By Vertical Market
    • Figure 3.7: Global Managed Security Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 3.8: European Managed Security Service Revenues By Country / Region From 2004 To ($M)
    • Figure 3.9: Global Managed Security Service Revenues By Vertical Market From 2004 To 2008 ($M)
    • Figure 3.10: Global Managed Security Service Revenues By Type Of Service From 2004 To 2008 ($M)
    • Figure 3.11: Global Managed Firewall Service Revenues By Region 2004-2008 ($M)
    • Figure 3.12: Global Managed Security Service Revenues By Type Of Region From 2004 To 2008 ($M)
    • Figure 3.13: Global Vulnerability Scanning Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 3.14: Global Managed Email Filtering And Anti-Virus Update Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 3.15: Global Managed Authentication Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 3.16: Global Managed Ssl Vpn Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 3.17: Global Mssp Response And Threat Analysis Service Revenues By Region From 2004 To 2008 ($M)
    • Figure 4.18: Managed Mobile Services In The Mobile Solutions Stack
    • Figure 4.19: Global Managed Mobile Services Revenues By Region ($M) 2004-2008
    • Figure 4.20: Managed Mobile Services Revenues In North America ($M) 2004-2008
    • Figure 4.21: Managed Mobile Services Revenues In Western Europe ($M) 2004-2008
    • Figure 4.22: Managed Mobile Services Revenues In Asia Pacific ($M) 2004-2008
    • Figure 4.23: Global Managed Mobile Services Revenues By Component ($M) 2004-2008
    • Figure 4.24: Enterprise Segmentation By Size Band
    • Figure 4.25: Global Managed Mobile Services Revenues By Size Band ($M) 2004-2008
    • Figure 4.26: Global Managed Mobile Services Revenues By Vertical Market ($M) 2004-2008
    • Figure 5.27: Key Factors Affecting The Potential Of The European Mns Sector
    • Figure 5.28: European Managed Network Services Revenues, 2005-2008
    • Figure 5.29: Country Comparison: Mns Revenues And Growth, 2005-2008
    • Figure 5.30: Vertical Opportunities In The European Mns Market, 2005
    • Figure 5.31: An Increasingly Competitive Market For Mns
  • List Of Tables
    • Table 2.1: Further Benefits Of Managed Services
    • Table 2.2: Global Hosted And Managed Contact Center Services Spending By Application Type, 2004 - 2008
    • Table 2.3: Global Hosted And Managed Contact Center Services Spending By Geography, 2004 - 2008
    • Table 2.4: Global Hosted Contact Center Penetration By Geography
    • Table 3.5: Global Managed Security Service Revenues By Type Of Region From 2004 To 2008 ($M)
    • Table 3.6: European Managed Security Services Revenues By Country / Region From 2004 To ($M)
    • Table 3.7: Global Managed Security Service Revenues By Vertical Market From 2004 To 2008 ($M)
    • Table 3.8: Global Managed Security Service Revenues By Type Of Service From 2004 To 2008 ($M)
    • Table 3.9: Global Managed Security Service Revenues By Type Of Region From 2004 To 2008 ($M)
    • Table 3.10: Global Security Monitoring Service Revenues By Region From 2004 To 2008 ($M)
    • Table 3.11: Global Vulnerability Scanning Service Revenues By Region From 2004 To 2008 ($M)
    • Table 3.12: Global Managed Email Filtering And Anti-Virus Update Service Revenues By Region From 2004 To 2008 ($M)
    • Table 3.13: Global Managed Authentication Service Revenues By Region From 2004 To 2008 ($M)
    • Table 3.14: Global Managed Ssl Vpn Service Revenues By Region From 2004 To 2008 ($M)
    • Table 3.15: Global Mssp Response And Threat Analysis Service Revenues By Region From 2004 To 2008 ($M)
    • Table 4.16: Global Managed Mobile Services Revenues By Region ($M) 2004-2008
    • Table 4.17: Managed Mobile Services Revenues In North America ($M) 2004-2008
    • Table 4.18: Managed Mobile Services Revenues In Western Europe ($M) 2004-2008
    • Table 4.19: Managed Mobile Services Revenues In Asia Pacific ($M) 2004-2008
    • Table 4.20: Global Managed Mobile Services Revenues By Component ($M) 2004-2008
    • Table 4.21: Global Managed Mobile Services Revenues By Hosting Model ($M) 2004-2008
    • Table 4.22: Global Managed Mobile Services Revenues By Size Band ($M) 2004-2008
    • Table 4.23: Global Managed Mobile Services Revenues By Vertical Market ($M) 2004-2008
    • Table 5.24: European Managed Network Services Revenues ($M), 2005-2008
    • Table 5.25: Country Comparison: Mns Revenues And Growth, 2005-2008