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Non Voice BPO in Healthcare


Publication Date   March 2008
Publisher   Cygnus
Product Type   Strategic Report
Pages   125
ISBN Number   not applicable
Product Code   CYG080
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Price £600.00

approximately: $1,204 | €753

Summary


Global healthcare market was worth over USD4.17 trillion in 2005, a growth of 7.16% over 2004, higher than global GDP. The Indian healthcare BPO services industry includes health insurance, medical transcription and health care service. Non Voice based services contributed about 45% of total revenues, balance being from voice based services. Currently, non captive BPO companies in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming 3 years, with regulatory, cost and competitive pressures forcing healthcare providers and payer companies to outsource a greater part of their operations.This report covers non-voice offshore healthcare-BPO services industry, in India. It focuses on outsourcing from healthcare industries in the US, the UK, France, Germany and Australia-the major target markets for Indian healthcare BPO service providers.Non voice BPO in healthcare report explains the outsourcing processess,market trends,regulations & Policies in india along with the issues & Challenges.The report on Non voice BPO in healthcare analyses the growth drivers , critical success factors involved.The report analyses India as a destination for healthcare outsourcing. Report on non voice BPO in healthcare profiled top 20 companies including indian and MNC healthcare BPO's.The report presents future outlook of the industry.

Content


  • 1. Executive Summary
  • 2. Overview
    • 2.1 Global Bpo Industry
  • 3. Global Healthcare Industry
    • 3.1 Industry Segments
    • 3.2 Major Markets
      • 3.2.1 Us
      • 3.2.2 Europe
      • 3.2.3 Australia
  • 4. Outsourcing Processess
    • 4.1 Healthcare Providers
      • 4.1.1 Revenue Cycle Management
      • 4.1.2 Accounts Receivables Management
    • 4.2 Healthcare Payers
      • 4.2.1 Claims Processing
    • 4.3 Others
      • 4.3.1 Benefits Consulting Companies
  • 5. Bpo In Healthcare - India
    • 5.1 Overview
    • 5.2 Market Trends
    • 5.3 Regulations & Policies
      • 5.3.1 Indian Government Regulations & Policies
      • 5.3.2 Major State Government Regulations & Policies
    • 5.4 Issues & Challenges
      • 5.4.1 Confidentiality & Data Security
      • 5.4.2 Legal Issues
  • 6. Growth Drivers
  • 7. Critical Success Factors And Strategies
    • 7.1 Critical Success Factors
    • 7.2 Strategies For Success
  • 8. India As A Destination Of Healthcare Outsourcing
    • 8.1 Major Healthcare Outsourcing Service Providers
      • 8.1.1 Major Healthcare Outsourcing Providers
      • 8.1.2 Market Size Of Healthcare Bpo In India
  • 9. Profiles Of Healthcare Bpos
    • 9.1 Ajuba
    • 9.2 Apollo Health Street (Ahsl)
    • 9.3 Cbay Systems
    • 9.4 Comat Technologies
    • 9.5 Lapiz Healthcare
    • 9.6 Promantra
    • 9.7 Tranquilmoney
    • 9.8 Vision Healthsource
    • 9.9 Wns Global Services 87 Mnc - Healthcare Bpos
    • 9.10 Acs Of India Private Limited
    • 9.11 Cognizant Technology Solutions
    • 9.12 Ibm Daksh Business Process Services Private Limited 93 Indian Healthcare Bpos
    • 9.13 Exl Services
    • 9.14 Datamatics Technologies Ltd (Dtl)
    • 9.15 Hinduja Tmt
    • 9.16 Firstsource
    • 9.17 Nipuna Services
    • 9.18 Infosys Bpo
    • 9.19 Tcs Bpo
    • 9.20 Wipro Healthcare & Life Sciences
  • 10. Future Outlook
    • Annexure 1: Major Healthcare Payers And Providers
    • Annexure 2: Key Facts - Markets For Bpo In Americas, Europe, Asia And Other Countries
    • Annexure 3: List Of Abbreviations
    • Annexure 4: Bibliography
  • List Of Figures
    • Chart 2.1: Major Markets Share In Global Ito Mega Deals - 2004 & 2005
    • Chart 2.2: Major Markets Share In Global Bpo Mega Deals - 2004 & 2005
    • Chart 3.1: Global Healthcare Market - Regional Share & Size*
    • Chart 3.2: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.3: Us - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.4: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.5: Uk - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.6: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.7: France - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.8: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.9: Germany - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.10: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.11: Australia - Gdp & Healthcare Expenditure 2003-07
  • List Of Tables
    • Table 2.1: Top 10 Best Performing Bpos In 2007.
    • Table 2.2: Outsourcing Revenues Of Big Six, 2002-07(Usdm)
    • Table 2.3 Major Players In Outsourcing
    • Table 3.1: Leading Hospitals In The Us
    • Table 3.2: Major Health Plan Providers
    • Table 3.3: Healthcare Providers - Uk
    • Table 3.4: Health Plan Providers - Uk
    • Table 3.5: Healthcare Providers - France
    • Table 3.6: Health Plan Providers - France
    • Table 3.7: Healthcare Providers - Germany
    • Table 3.8: Health Plan Providers - Germany
    • Table 3.9: Healthcare Providers - Australia
    • Table 3.10: Health Plan Providers - Australia
    • Table 5.1: Indian Bpo Regulation Vis-A-Vis Competition
    • Table 8.1: India Vs. Us Bpo
    • Table 8.2: Major Healthcare Bpo Companies In India
  • List Of Figures
    • Figure 4.1: Revenue Cycle Management - Schematic Diagram
    • Figure 4.2: Accounts Receivables