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HMO & MCO

Payer BPM Strategies


Publication Date   March 2006
Publisher   IDC
Product Type   Report
Pages   12
ISBN Number   not applicable
Product Code   IDC021
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Price £2,960.00

approximately: $4,414 | €3,526

Summary


This report presents the results of the 2005 Health Plan CIO Survey, which surveyed CIOs or their direct reports regarding business process improvement priorities.

The document confirms that health plans are intent on improving customer satisfaction across stakeholders. Early efforts were focused on process improvements for member and provider stakeholders. Within the next two years, health plans will direct their attention to enhancing customer service for employer and broker stakeholders

Content


In This Report

Methodology
Respondent Demographics

Situation Overview

Survey Findings
Figure: Drivers of BPM Initiatives
Figure: Barriers to BPM Initiatives
Table: Vendors Used to Implement BPM Initiatives
Top Initiatives by Stakeholder
Members
Table: BPM Initiatives for Members
Figure: Status of Member BPM Initiatives
Providers
Table: BPM Initiatives for Providers
Figure: Status of Provider BPM Initiatives
Employers
Table: BPM Initiatives for Employers
Figure: Status of Employer BPM Initiatives
Brokers
Table: BPM Initiatives for Brokers
Figure: Status of Broker BPM Initiatives

Future Outlook


Essential Guidance


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Synopsis